FAQ

Please check to see if you have Dark mode enable on your phone setting . As this will change that colours on you screen. Unfortunately our website dose not support dark mode at this time.

Live sale will be on Wednesday and Saturday please see our Instagram and Facebook for more details

When take part in our live sale you will have a basket. this stay open for a week. so you can keep it open for our lives on Wednesday and Saturday After Wednesday and Saturdays basket be sent to our website . we will send you a message with a link to our website. You will see your Instagram name and a pic of the crystals you claimed. you can add this to your cart . if you would like you can add anything from the website or you can go to check out with the lovely crystals you claim from the lives

Must be age of 18 + claim in all our sales on Facebook/Instagram. ​ When you Claim a crystal on our live sales you are agreeing to buy the crystal.  how to claim : during the live we will show a crystal and  there will be a label with a letter and a number which will be the price.. eg "B14" .. To claim the crystal please comment the letter and number that is  on the label "B14". please remember that other will be claiming at the same time.  we will call out the first name come up on our screen and that crystal will be added in to their basket . we only go by the name that come up first  on our screen only as everyone will have different name come up first due to their internet.   If you are unable to pay for the crystals you claimed during our live sales, please get in contact us within 48hrs from the end of our last live of the week Saturday. if you do not contact us or this happens to often, we reserve the right to no longer allow you to purchase from the live sales.

After Wednesday and Saturdays lives have ended. we will send you a message with a link to our website. You will see your Instagram name and a pic of the crystals you claimed. you can add this to your cart . if you would like you can add anything from the website or you can go to check out with the lovely crystals you claim from the lives

To help with our carbon footprint we only ship out once a week on a Tuesday. please be aware of this when shopping with us .

Postage cost is done by weight and is canulated at check out 2KG = £5 2-10KG = £10 10-20Kg = £15

Make sure you are 100% happy with your order and read all the details the only time we may accept returns or exchanges Is when breakages happen during shipping but this is still at the seller's discretions

I am only shipping within the UK.